Phases and processes in change management
Traditionally one can divide change management processes, according to John Kotter, into eight phases:
In today’s working world, which is characterized by high dynamics, complexity and volatility (keyword: VUCA), such approaches are less and less important. “Change” becomes everyday business and companies are doing well to be flexible and adaptable, so that changes are seen as “business as usual”. However, there are some basic factors that play a role in change projects.
Resistance and counter-measures
Resistance is not something fundamentally bad, but rather a rational reaction to the announcement of a change. It is important to take the resistance seriously, to channel it, and to make affected parties involved. It is therefore essential to explore the causes of the resistance and to overcome it by means of targeted measures, or to transform it into a positive change energy. Essentially, there are four different triggers of resistance: