General terms and conditions

§1 Scope
Our General Terms and Conditions (GTC) apply to all business transactions with our customers, hereinafter referred to as "clients". The GTC are automatically accepted by the client by placing the order. They apply for the duration of the business relationship.

§2 Placing of orders and performance
2.1 The basis of the business relationship is the respective consulting contract or the written order placed with us by the Client, in which the scope of services and the remuneration are specified.

2.2 The client may place orders with us by telephone, mail, fax or e-mail: We also accept informal orders. After receipt of the order, the client will receive an order confirmation by e-mail or by post. With this order confirmation, the order is considered accepted and the consulting contract is considered concluded. This order confirmation is decisive for the delivery date.

2.3 In the event of special requirements, we shall call in external consultants, expert third parties, auxiliary staff or other vicarious agents whom we know through many years of cooperation. In such cases, the business relationship shall continue to exist between us and the client, unless otherwise agreed.

2.4 Updates and changes to offers and orders shall be stipulated in writing by both parties and shall become part of the contractual relationship between us and the client as a supplementary agreement.

§3 Prices

All prices of our services are subject to the statutory value added tax of currently 19 %.

§4 Payment and due date
4.1 Our claim to payment of the price shall arise for each individual service as soon as it has been rendered by us. All services rendered by us that are not expressly stated as being included in the price are ancillary services that are remunerated separately.

4.2 As soon as the client receives the invoice, the price is due for payment within 14 days.

4.3 The client shall be in default even without a reminder from us if he does not make the payment within 30 days after the due date and receipt of the invoice. In this case, we shall be entitled to demand interest on arrears at the statutory interest rate.

4.4 The Client shall only be entitled to set off and retain claims of the same kind if they have been legally established and are undisputed. For dissimilar claims, a right of retention is limited to claims from the same contractual relationship.

4.5 In the event of cancellation of commissioned services, the following payments shall be due:
Cancellation up to 30 days before the start of the event: no fee
Cancellation 30 to 14 days before the start of the event: 50 % fee
Cancellation less than 14 days before the start of the event: 80 % fee

§5 Copyrights
Accompanying workbooks and documents are subject to copyright and may not be reproduced photomechanically or electronically at any time or under any circumstances. They are intended only for the use of the client and may not be passed on to third parties.

§6 Duty of the client to cooperate
The client shall provide us with all documents, information and materials required for the execution of the order.

§7 Confidentiality clause
We are obligated to maintain secrecy about all operational, business and private matters that become known to us in the course of our consulting activities. This obligation to maintain secrecy applies to the same extent to our vicarious agents. The obligation to maintain secrecy also applies after termination of the contract and can only be lifted in writing by the client himself. Furthermore, we are obligated to carefully store the documents provided for the purpose of the consulting activity and to protect them against inspection by third parties.

§8 Reference marketing
The contractual partner hereby agrees that the company Reflect GmbH & Co. KG has the right to include the contractual partner on its own reference list on its website (or other advertising materials), namely by naming/displaying the following
- company name and
- company logo.
The exact service provision as well as contact data will not be mentioned and will not be passed on to third parties. The consent can be revoked by the contractual partner at any time.

§9 Liability
9.1 The consulting firm shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. The liability for guarantees is independent of fault. The Consulting Firm shall be liable for slight negligence exclusively in accordance with the provisions of the German Product Liability Act (Produkthaftungsgesetz), for injury to life, limb or health or for breach of material contractual obligations. However, the claim for damages for the slightly negligent breach of essential contractual obligations shall be limited to the foreseeable damage typical for the contract, unless there is liability for injury to life, body or health. The Consulting Company shall be liable to the same extent for the fault of vicarious agents and representatives.

9.2 The provision of the preceding paragraph (8.1) shall extend to damages in addition to performance, damages in lieu of performance and claims for compensation due to futile expenses, irrespective of the legal grounds, including liability due to defects, delay or impossibility.

§10 Notice of Defects
10.1 If the Client does not notify us of any objectively existing, serious defects within 7 days after completion of the order, the order shall be deemed to have been finally completed.

10.2 If the client completely questions a service, this complaint must be supported by a reputable counter-assessment prepared by a third party.

10.3 If a complaint is made, we must be given the opportunity to remedy the defect. If this rectification is demonstrably unsuccessful, the client has the right to a reduction in price or cancellation of the contract. In any case, however, liability is limited to the amount of the order in question. We do not assume any liability based on the violation of a copyright or on claims of third parties.

10.4 If the delivery period has been exceeded by an unreasonably long time - in this case, the individually agreed delivery period shall apply as a guideline - and we have been unable to meet a reasonable grace period communicated by the client in writing, the client shall be entitled to withdraw from the contract.

§11 Sect passage
Our way of working is based on a sound, scientific foundation - not on ideology or sectarianism. Therefore we dissociate ourselves also decidedly from organizations like Scientology and the like and reject any co-operation with this or similar organizations as well as enterprises following them.

§12 Severability clause
Should any provision of these General Terms and Conditions be or become invalid, this shall not affect the remaining provisions. The invalid provision shall be replaced by a provision that comes closest to the will and interest of both parties within the scope of what is legally permissible.

§13 Applicable law
The legal relationship between the client and us shall be governed exclusively by German law.

§14 Place of Performance and Jurisdiction
14.1 The place of performance is the registered office of our consulting firm in Rohrbach.

14.2 The place of jurisdiction for all disputes arising directly or indirectly between us and the client shall be the court having local jurisdiction for our registered office in Landau.